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Terms and Conditions

Introduction

Our business is about transporting our clients, affording them the maximum amount of pleasure, comfort and safety at all times. We are proud to say that we are an extremely accommodating company and that it has never been our style to get involved in lots of rules and regulations. We do however, need to apply a bit of common sense and responsibility and the following terms will apply to all bookings for everybody's benefit.

Payment

We acccept both debit and credit cards and do not charge an additional fee for this. To secure a booking a deposit of 20% will be required with the balance payable no later than 14 days before the hire. On receipt of the deposit we will e-mail or post a copy of a booking confirmation which should be signed and returned to us. We agree the hire period required at the time of booking and will not be rushing away to another hire but should there be a significant overrun we reserve the right to charge additional hours at £50 per hour or part thereof. Additional charges can be settled in cash or from the payment card used to make the booking but not by cheque.

Cancellations

All bookings are confirmed by a non refundable deposit. In the event of cancellation by the hirer less than 28 days before the hire date the full payment will be due. Should a cancellation be made with more than 60 days' notice for a good reason we shall do our best to work with you to reach an equitable solution. All cancellations must be made in writing.

Grace Period

We always allow plenty of additional time to reach each pick-up point but we cannot be held responsible for delays due to unforeseen circumstances such as traffic jams or extreme weather conditions. Needless to say, we shall make every effort to get you to your venue on time. All of are vehicles are carefully maintained but in the unlikely event of a mechanical breakdown we shall provide suitable replacement transport but cannot guarantee an exact match of the vehicle booked and can not be held liable for any consequential losses as a result.

Behaviour

We reserve the right to terminate a hire with immediate effect should any member of your party display unacceptable behaviour. The standards that our clients keep are always extremely high so we don't expect to exercise this right. Termination of a hire in these circumstances would, of course, be without a refund. Smoking is not permitted in our vehicles at any time.

We shall make a £100.00 + VAT valet charge should any member of your party be ill in one of our vehicles. In addition we reserve the right to charge for any damage caused to a vehicle by your party. Interior items will be charged at the full replacement cost.

Vehicle

The vehicle will be carefully cleaned and valeted prior to leaving our base and travelling to the first pick up address. Any spare time before depating for the service will be used to wipe off insect and road dirt but if road conditions or the weather is bad we can not guarentee a showroom finish on arrival.

Unadopted, unmade or width restricted roads can be a hazard for our vehicles. In addition we are constantly faced with city/town road and parking restrictions. This means that we cannot always pick up and drop off exactly where our clients require so we would ask that you are reasonable and understanding in these circumstances. We shall, of course, endeavour to do our best at all times to keep any inconvenience or disruption to your party to an absolute minimum.

Property

Personal property is carried at your own risk and we cannot accept responsibility for items left in a vehicle. Your party are advised to check that all personal belongings have been accounted for before you vacate your vehicle. The chauffeur will check the vehicle at the end of the hire before departing but any items left will be returned as soon as possible.

Conclusion

White Doves Wedding Cars want you to thoroughly enjoy your experience with us and we want to take great pleasure in looking after you. However we need to look after our vehicles so that we can always be proud to hire them out to our next client. Our Terms & Conditions have been designed to reflect this position.